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Last updated: February 4, 2026

Basilica AI – Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Basilica AI website, dashboard, APIs, and related services (collectively, the “Platform”) offered by Templar Tech LTD (doing business as “Basilica AI,” “Basilica,” “we,” “us,” or “our”). By creating an account, placing an order, or using the Platform, you agree to these Terms.

If you are using the Platform on behalf of a company or other entity, you represent that you have authority to bind that entity, and “Customer” refers to that entity.

Company details

Basilica AI is operated by Templar Tech LTD, an International Business Corporation incorporated in Nevis (IBC No. C 59581). The registered office is The Provident House, Central Government Road, Charlestown, Nevis, West Indies, and the registered agent is Claxton Whittaker & Associates.

1) Definitions

“Services” means the Platform functionality and any value-added services Basilica provides (e.g., provisioning, orchestration, observability, support, billing aggregation), and may include access to compute, storage, and networking resources sourced from third parties.

“Third-Party Provider” means an infrastructure vendor, datacenter, or cloud provider whose resources are made available to Customer through the Platform.

“Order” means an order form, statement of work, online checkout, or in-Platform configuration that specifies pricing, quantities, regions, SKUs, commitments, and other commercial terms.

“AUP” means the acceptable use restrictions in Section 7.

2) Scope and relationship

Basilica does not own or operate the underlying infrastructure unless expressly stated in an Order. Basilica sources infrastructure from Third-Party Providers and resells access to that infrastructure as-a-service through the Platform, along with value-added services.

Your use of underlying infrastructure may also be subject to Third-Party Provider terms (including facility policies and network/security requirements). Where applicable, you agree to comply with those terms. Basilica can provide relevant provider terms upon request or through the Platform.

3) Eligibility and accounts

You must be at least the age of majority in your jurisdiction and capable of forming a binding contract. You are responsible for:

  • providing accurate account and billing information;
  • maintaining the confidentiality of credentials and API keys; and
  • all activity occurring under your account.

Notify us promptly of suspected unauthorized access.

4) Orders, provisioning, and changes

4.1 Orders

Services are provided on the basis of Orders. If there is a conflict, the following order of precedence applies: (1) the applicable Order, (2) these Terms.

4.2 Provisioning and availability

Resource availability may vary by region/provider. Provisioning timelines are estimates unless expressly committed in an Order.

4.3 Changes

You may request upgrades, downgrades, region changes, pauses, or term changes. Some changes may require a new Order, affect pricing, or incur fees (including early termination or re-provisioning fees).

5) Fees, billing, and taxes

5.1 Fees

You will pay all fees specified in the Order, plus any usage-based fees, overages, data transfer charges, setup fees, and other charges displayed in the Platform or agreed in writing.

5.2 Billing and payment

Unless otherwise stated:

  • Usage is metered by Basilica and/or Third-Party Providers.
  • Invoices are due according to the payment terms in your Order (or net 7 days if not specified).
  • Late payments may result in suspension and may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

5.3 Disputes

You must notify us in writing of any good-faith billing dispute within 30 days of invoice date, with reasonable detail. Undisputed amounts remain payable.

5.4 Taxes

Fees are exclusive of applicable taxes (including VAT/GST/HST, sales, withholding). You are responsible for all applicable taxes except taxes on Basilica’s income. If withholding is required, you will gross up payments unless prohibited by law.

6) Trials, credits, and promotions

Trials, promotional credits, or service credits may be offered at our discretion and may expire or be modified. Credits have no cash value and are non-transferable unless stated otherwise.

7) Acceptable Use Policy (AUP)

You will not, and will not allow others to, use the Platform or Services to:

  • violate any law or regulation, including sanctions/export laws;
  • infringe intellectual property or privacy rights;
  • transmit malware, conduct phishing, DDoS, unauthorized scanning, or other harmful activity;
  • attempt unauthorized access to systems or data;
  • host or distribute illegal content or content that facilitates wrongdoing; or
  • interfere with or disrupt the Platform, Third-Party Providers, or other customers.

We may suspend or terminate Services for AUP violations or to protect the Platform, providers, or others.

8) Customer content and data

8.1 Your content

You retain ownership of your data, code, models, and content processed or stored using the Services (“Customer Content”). You grant Basilica a limited right to host, process, transmit, and display Customer Content solely to provide and improve the Services, comply with law, and enforce these Terms.

8.2 Security

You are responsible for securing your workloads (including OS hardening, key management, backups, and access controls) unless an Order states otherwise. Basilica is not responsible for issues caused by your configurations, software, or third-party integrations.

8.3 Backups

Unless explicitly included in an Order, you are responsible for backups and disaster recovery of Customer Content.

9) Intellectual property

The Platform, APIs, software, documentation, and all related IP are owned by Basilica or its licensors. Subject to these Terms and payment of applicable fees, Basilica grants you a limited, non-exclusive, non-transferable right to use the Platform during the term.

You may not reverse engineer, copy, or create derivative works of the Platform except to the extent permitted by law.

10) Support and service levels

Support channels and response targets (if any) are specified in your Order. Unless a written SLA is included in an Order, Services are provided on a commercially reasonable efforts basis. Any service credits must be expressly defined in an SLA/Order.

11) Third-Party Providers and pass-through terms

Third-Party Providers control and operate the underlying infrastructure. As a result:

  • performance, availability, maintenance windows, and incident response may depend on Third-Party Providers;
  • certain limitations or requirements may apply (e.g., bandwidth caps, facility policies); and
  • some provider outages or constraints may be outside Basilica’s control.

Where Third-Party Provider terms apply, you agree to comply with them. If a Third-Party Provider requires pass-through terms to end customers, Basilica may present those terms in the Platform or otherwise require acknowledgment as a condition of use.

12) Suspension

We may suspend access to all or part of the Services immediately if:

  • you are overdue on payment;
  • we reasonably believe there is a security risk, AUP violation, or illegal activity;
  • required by a Third-Party Provider or law; or
  • necessary to prevent material harm to the Platform, providers, or others.

We will use reasonable efforts to notify you and restore service once the issue is resolved.

13) Term, termination, and wind-down

13.1 Term

These Terms apply while you use the Platform. Orders may have their own terms/commitments.

13.2 Termination by Customer

You may terminate an Order per its terms. Commitments and early termination fees may apply.

13.3 Termination by Basilica

We may terminate for cause if you materially breach these Terms and fail to cure within 10 days after notice (or immediately for severe AUP/security/legal issues).

13.4 Effect of termination

Upon termination:

  • your right to use the Services ends;
  • outstanding fees become immediately due; and
  • you are responsible for retrieving Customer Content before termination or within any wind-down period specified in an Order. After that, we may delete Customer Content as permitted by law and provider policies.

14) Confidentiality

Each party may receive non-public information (“Confidential Information”). The receiving party will protect it using reasonable care and use it only to perform under these Terms/Orders. Exceptions include information that is public, independently developed, or rightfully obtained without obligation.

15) Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, BASILICA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Basilica does not warrant that Services will be uninterrupted, error-free, or that workloads will achieve specific outcomes.

16) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

BASILICA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

BASILICA’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO BASILICA FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 3 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY.

These limits apply even if a remedy fails of its essential purpose.

17) Indemnification

You will defend, indemnify, and hold harmless Basilica and its affiliates, officers, directors, employees, and agents from claims arising out of:

  • your use of the Services in violation of these Terms/AUP/law;
  • your Customer Content (including alleged infringement); or
  • your systems, configurations, or integrations.

Basilica will promptly notify you of any claim and reasonably cooperate (at your expense).

18) Compliance, export controls, and sanctions

You will comply with all applicable laws, including export control and sanctions laws.

19) Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., by posting on the website or in the Platform). Continued use after the effective date constitutes acceptance.

20) Governing law and dispute resolution

These Terms are governed by the laws of Nevis and, to the extent applicable, the laws of the Federation of Saint Christopher (St. Kitts) and Nevis, without regard to conflict of laws principles. The parties submit to the exclusive jurisdiction of the courts located in Nevis.

21) Contact

Questions about these Terms: sam@tplr.ai

Marketplace / Reseller Addendum

This Marketplace / Reseller Addendum (“Addendum”) applies when Customer purchases, accesses, or uses infrastructure, services, or subscriptions sourced from Third-Party Providers through the Platform (the “Resold Services”). This Addendum is part of, and incorporated into, the Terms.

A1) Reseller model; roles

Reseller. Basilica (Templar Tech LTD, d/b/a Basilica AI) acts as a reseller and service integrator of Resold Services made available by Third-Party Providers.

No ownership/control of underlying infrastructure. Unless expressly stated in an Order, Basilica does not own or operate the underlying infrastructure. Third-Party Providers are responsible for operating, maintaining, and securing their facilities and base infrastructure.

Value-added services. Basilica may provide value-added services on top of Resold Services (e.g., provisioning workflows, orchestration, monitoring/observability, billing aggregation, support triage). These may be described in Orders or product documentation.

A2) Pass-through provider terms

Provider terms apply. Resold Services may be subject to Third-Party Provider terms (including acceptable use, security, export/sanctions, datacenter policies, and technical constraints). Customer agrees to comply with applicable provider terms.

Conflict handling. If an applicable Third-Party Provider term conflicts with these Terms regarding Resold Services, the provider term will govern only to the extent necessary to comply with that provider’s requirements, and only for the Resold Services affected. All other aspects remain governed by these Terms.

Flow-down requirements. If Customer allows end users/contractors to access Resold Services, Customer is responsible for ensuring they comply with these Terms and any applicable provider terms.

A3) Provisioning, substitutions, and changes

Equivalent substitutions. If a specific region, SKU, or provider resource becomes unavailable, Basilica may propose an equivalent substitute (e.g., comparable GPU/CPU class, storage tier, region, or provider). Any substitution that materially changes price or specs requires Customer approval (which may be provided in-Platform).

Maintenance windows. Planned maintenance by Third-Party Providers may occur. Basilica will use reasonable efforts to notify Customer when we receive notice, but cannot guarantee advance notice in all cases.

A4) Support and incident handling

Support path. Customer will submit support requests to Basilica unless an Order specifies direct provider support. Basilica will triage and, where necessary, escalate to the Third-Party Provider.

Information required. Customer must provide requested logs, error details, timestamps, regions, instance IDs, and relevant configuration details. Delays or incomplete data may impact response times.

Provider dependency. Resolution times for incidents involving Resold Services may depend on Third-Party Provider response and remediation timelines.

A5) Service levels and credits for Resold Services

SLA source. Unless an Order states otherwise, any service levels for Resold Services (uptime, performance, support targets) are pass-through from the Third-Party Provider.

Credits. If the Third-Party Provider offers service credits and Customer qualifies under the provider’s policy, Basilica will pass through those credits to Customer to the extent received by Basilica from the provider, and typically as a billing credit (not cash).

Exclusive remedy. Service credits (if any) are Customer’s exclusive remedy for SLA breaches related to Resold Services, unless otherwise required by law or stated in an Order.

A6) Fees, metering, and usage records

Metering. Usage may be measured by Third-Party Provider telemetry, Basilica telemetry, or both. Third-Party Provider records may be used to validate usage and billing.

Usage disputes. For Resold Services, billing disputes may require reconciliation against Third-Party Provider usage records and timeframes. Customer acknowledges that certain provider reports may be final or only disputable within limited windows.

A7) Compliance and high-risk use

Regulated workloads. Customer is responsible for determining whether its workloads are regulated (e.g., medical, financial, export-controlled) and for implementing appropriate compliance controls.

No high-risk warranties. Customer will not use the Services for life-critical or safety-critical purposes where failure could lead to death, personal injury, or environmental harm, unless expressly agreed in writing with appropriate risk controls and pricing.

A8) Data handling and access

Data residency. Data residency depends on the region/provider selected. Customer is responsible for selecting appropriate regions to meet its requirements.

Lawful access requests. Third-Party Providers may respond to lawful requests from authorities relating to infrastructure they operate. Basilica will use reasonable efforts to notify Customer where legally permitted and where Basilica receives notice.

A9) Termination impacts for Resold Services

Provider termination. If a Third-Party Provider terminates or restricts access to Resold Services (including due to AUP violations, legal requirements, or provider policy), Basilica may need to suspend or terminate impacted Resold Services.

Wind-down. Where feasible, Basilica will provide a reasonable wind-down period to allow Customer to migrate, but this may be limited by provider policies and the nature of the termination event.

A10) Resold Services liability alignment

To the maximum extent permitted by law, Basilica’s liability regarding Resold Services is limited as follows:

Provider dependency. Basilica is not liable for failures, outages, or performance issues caused by a Third-Party Provider, except to the extent caused by Basilica’s own breach of these Terms.

Cap consistency. Any credits or refunds for Resold Services are limited to those Basilica receives from the Third-Party Provider (if any), and Basilica’s overall liability remains subject to the Limitation of Liability in Section 16 of the Terms.